The master watchmakers, in the Montblanc manufacture in Le Locle are committed to preserving traditional Swiss watchmaking at the very highest level, creating innovative timepieces of the utmost precision, perfection and durability. Their attention to detail is so meticulous that even those parts forever concealed within a watch’s movement must be flawlessly finished.
The 500-Hour Test in Le Locle
As part of their craftsmanship, the watchmakers in Le Locle assemble hundreds of individual parts, a feat requiring a high level of sensitivity. Later the watches face a great deal of wear and tear: working day and night, seven days a week, 52 weeks a year. The movement of a 4-hertz watch completes 28,800 semi-oscillations per hour. Until its scheduled service in three to five years‘ time, a watch performs approximately one billion semi- oscillations that have to be managed by such fragile parts as hairsprings, balance bearings and pallet levers.
In order to guarantee the perfect functioning of all watches with manufacture movements the quality- assurance team at Montblanc Montre S.A. in Le Locle developed a strict and comprehensive testing program which is integrated into the production sequence so that every watch is thoroughly examined before it’s allowed to leave the premises. This “500-Hour Test” simulates the first years of life which these watches will after- wards actually experience.
The test is carried out in several stages on the completely encased watch using methods and tools that are recognised throughout the entire watchmaking industry. Remarkable is the combination of the individual test methods and its duration of 500 hours. A clear commitment to reliability, precision and durability.
salve. MI DISPIACE MA SE SAPEVO PRIMA DI AQUISTARE UN OROLOGIO “MONT BLANC CHE PER REVISIONARLO DOVEVO MANDARLO IN AZIENDA E NON DAL MIO CONCESSIONARIO DI FIDUCIA NON LO AREI MAI AQUSTATO.
Caro Francesco,
Non si preoccupi, non deve spedire il suo orologio Montblanc alla nostra fabbrica a Le Locle.
Il “500 Hours Test” è un programma completo di test effettuato dal nostro team di garanzia qualità al Montblanc Montre S.A. con sede a Le Locle, che assicura la perfetta funzionalità di tutti i nostri orologi, prima che lascino la fabbrica e siano venduti nelle nostre boutique Montblanc.
Se ha qualsiasi domanda riguardante il suo orologio, non esiti a visitare la boutique Montblanc più vicina a lei. I nostri colleghi saranno più che felici di assisterla,
Distinti saluti,
il suo Montblanc Stories to Tell blog team
Was given a Montblanc watch for Christmas. Had to switch out for a replacement 3 times. All these watches would not keep time properly! It got so bad I was asked to change watch type. Shortly after this 4th watch was out of warranty it stopped keeping time and your store at the International mall in Tampa wanted to charge me 300.00 to fix said watch. This story of a 500hr test for each watch seems far fetched! What are the odds 4 Montblanc watches that go through this testing would be flawed? I didn’t buy a timex I bought a Montblanc! Yet your customer service was much worse than other top class watchmakers such as Rolex. Should we compare your customer service with Timex? Sorry expected much better from Montblanc.
Sincerely,
Stephen Pawley
9415040223
spawley@verizon.net
Dear Stephen Pawley,
we appreciate that you have taken your time to inform us about your experience. We feel really concerned about your dissatisfaction with the service process and would like to apologize for any inconveniences this has caused you so far. We will forward your issue to our Customer Service Team at the Headquarters. They will get in contact with you and try to find a solution for your issue.
Hoping that the situation will be solved to your satisfaction we remain at your disposal for any further questions.
Kind regards, your Montblanc Stories to tell Blog Team
Let’s see what happens now. The past experience I wish to forget. Maybe I’m expecting to much when I think it would be possible for Montblanc to climb to the level of Nordstrom & Tiffany in customer service. Have your employees visit these stores. They are in the same International Mall in Tampa, Florida. Is this expectation of Montblanc to high? Not everyone gets second chances to fix one’s reputation, let’s see what Montblanc does with its chance!
Sincerely,
Stephen Pawley
9415040223